Product Life Cycle Management: Relationship between Product Lifecycle Management Centric Information and Product Quality

Abstract

Product Lifecycle Management (PLM) is a phenomenon to manage business activity from its idea all the way through its life till it is retired and disposed of. This study aims to find out the relationship between PLM-centric information attributes and product Quality during the use phase of a product. An adapted questionnaire was used for data collection. A quantitative research method and convenient sample technique is used; however special attention is given to include various sectors of the industry. Finally, 149 complete questionnaires were used for statistical inference. Empirical evidence showed a statistically significant impact of Product usability (i.e. 64.9%) and product maintenance (i.e. 59.3%) but an insignificant impact of product awareness (i.e. 40.7%) on product quality. This study is an addition to existing knowledge on the subject in general and the impact of PLM-centric information during the use phase in particular. This study can be applied by industrialists and PLM experts to enhance as well as maintain product lifecycle management in the use phase.

      Keywords: product lifecycle management, product lifecycle management theory, product awareness, product response, product usability, product maintenance system, product quality