Knowledge Management Practices and Employee Performance: Moderating Role of Emotional Intelligence

Abstract

This study aims to investigate the impact of knowledge management practices (KMP) on employee performance, i.e. task performance, contextual performance, and counter-productive work behaviour. The study has further analysed the moderating role of emotional intelligence between the relationship of knowledge management practices (KMP) and the dimensions of employee performance (EP). This study is explanatory as an empirical approach to test the hypothesized model has been used. The data have been collected from the employees of colleges of Punjab, Pakistan. The sample size of the study is 277.  Linear regression has been used for statistical analyses, and process macro has been applied for moderation analysis. The study results depict that knowledge management practices positively affect employee task and contextual performance, whereas it has a negative impact on counter-productive work behaviour. Moreover, Emotional Intelligence moderates the relationship between knowledge management practices, employee task performance, employee contextual performance and counter-productive work behaviour. The study results confirm that knowledge management practices enhance employee performance, and the employee's emotional intelligence affects this relationship.

       Keywords: employee performance, knowledge management practices, emotional intelligence