Effect of Human Resources Practices on Employees’ Empowerment in Hotels

Abstract

This research work intends to enquire the effect of human resource practices on the relationship between hotels star rating and employees’ empowerment in the hospitality sector of Pakistan. The objectives of the study are to check the effect of hotels star rating on employees’ empowerment and this relationship is checked with Human Resource practices as a moderator. This research work is quantitative in nature. Data were collected through questionnaire from 302 employees from 15 star rated hotels in Pakistan. Data were analyzed through Smart-PLS-4. Data revealed that there is positive significant relationship between hotels star rating and employees’ empowerment. Star rated hotels support customer-oriented culture through employee’s empowerment. Hotels empower their front-line employees to give quick response to customers for service recovery, it also reduces role ambiguity role conflict. But the inclusion of moderating variable i.e., human resources practices negatively and insignificantly effect the relationship between hotels star rating and employees’ empowerment in hospitality sector of Pakistan. Based on this research work it is recommended that employees’ empowerment cultivates intrinsic drive, which ensures job satisfaction and may be used as tool for improved creativity and for a stronger bottom line. It also provides opportunity for professional growth. Merit may be ensured in recruitment and selection, need based training and development, and equity-based compensation will yield results. Future calls and limitations are also part of this research work.

       Keywords: hotels star rating, employees’ empowerment, human resource practices, hospitality industry of Pakistan