Contingency Planning, Digital Procurement and SaaS Mediation, for Resilient Logistics, Finance, and Humanitarian Systems: Evidence from Pakistan

Abstract

This paper discusses the way in which the tools of digital transformation such as Procurement as a Service (PaaS), Software as a Service (SaaS), automation, and contingency planning (CP) can be used to optimize the performance of the logistics and humanitarian sectors in Pakistan. The mixed-methods design that included SmartPLS 4 to quantify models and NVivo 14 to validate them was utilized to gather data on 500 middle-management professionals, in logistic companies, humanitarian organizations, and disaster services. The findings have shown that PaaS and SaaS elevate Supply Chain Finance (SCF), Humanitarian Logistics (HL) and Supplier Innovation Contribution (SIC) in a collective manner (more than 70 %) to account performance differentials (R² ≈ 0.70, p < 0.001). SaaS is a partial mediating factor that converts the digital capacity into quantifiable outcomes, whereas contingency planning (CP) enhances resilience in case of crisis. The qualitative evidence supports the fact that digital integration improves the transparency, agility, and real-time coordination. This study shows that digital procurement, SaaS integration, and contingency planning jointly improve resilience in Pakistan’s logistics sector.

      Keywords: Procurement as a Service, Software as a Service, Contingency Planning, Humanitarian Logistics, Supply Chain Finance