Procurement-as-a-Service, Contingency Planning, and Software-as-a-Service: A Hybrid Digital-Organizational Model for Resilience in Humanitarian Logistics and Supply Chain Finance

Abstract

resilience model; which combines Procurement-as-to-Service (PaaS), Contingency Planning (CP), and Software-as-to-Service (SaaS) in humanitarian logistics (HL) and supply chain finance (SCF). The model is based on both the Resource-Based View and the Dynamic Capabilities Theory and clarifies how digital procurement and cloud-based coordination can be converted into any measurable resilience entangled in the existence of organized preparedness. The analysis of the quantitative data (500 middle-management employees of FedEx Pakistan) was conducted with SmartPLS 4 with the help of a mixed-method design, whereas the qualitative data analysis was carried out with the help of NVivo 14 (48 semi-structured interviews) codes. Findings indicate that PaaS and SaaS have a great impact on enhancing the logistical and financial performance, CP is a mediator of the associations between digital and performance, and SaaS increases preparedness performance in real-time. The unified PaaS-CP-SaaS structure gives a solid road map of improving transparency, coordination and continuity of operations amidst crisis-prone settings. The research provides meaningful theoretical, administrative and policy levels of input to resilience building.